- The guests can avail 100% free cancellation of their bookings (excluding payment gateway charges) until 7 days prior to their check-in date. E.g. If the check-in date is 8th January, then the guest can cancel, for a 100% refund in the original payment source, till the 1st January. The same shall be refunded to their payment source in 6-7 business days.
- The guests can avail 50% free cancellation of their bookings (excluding payment gateway charges) until 4 days prior to their check-in date. The same shall be refunded to their payment source in 6-7 business days.
- The guests shall not get any refund of their bookings (hostels/workation) in case of cancellations made within 4 days to their check-in date or in case of a no-show (i.e. not arriving at the hostel at all).
- To cancel, the guest can reach out to us on our contact number via WhatsApp, or email to us at reservations@thelifeoutdoor.com.
- Any changes in the check-in as well as check-out dates shall not be allowed under any circumstances. The guests shall have to cancel their bookings, on their end & subject to their corresponding cancellation periods, and make a fresh booking in order to change their dates.
- In case the property is not able to host you due to any local or subjective circumstances, we will provide you with a full refund of the same amount. You will be able to avail the credited amount for any future booking at any of our properties.